"Lístečkomat": Reservation System for Labor Office Branches

Previously, individual branches of the Labor Office used various, mutually incompatible systems for queue management and client service.  Each vendor had different terms and interfaces – and most solutions did not meet the needs of modern operations.

In cooperation with the hardware supplier, we designed and deployed a unified central solution that:

• Enables full integration with other MPSV systems (e.g., bookings via the Jenda system),
• Unifies the user experience for both clients and Labor Office staff,
• Brings operational flexibility – if a client is not at the counter, the employee can efficiently assist with back-office tasks,
• Ensures standardized reporting across the entire system.

The result is a modern, scalable, and centrally managed solution that significantly improves efficiency and comfort for both the state and its citizens.